Refund policy

Last updated: July 19, 2026

14 days, no questions asked. If you bought anything from us — a single repair, a credit pack, or a subscription — and you want your money back within 14 days of the purchase, you get it back. You don't have to explain why.

How to request a refund

Email info@intactfile.com from the address you used at checkout, or reply to your receipt. That's it. We process refunds to the original payment method, usually within a few business days (banks can add a few more).

Things you never need a refund for

• Failed repairs — they are never charged and never consume a credit in the first place.
• Accidental renewals — we email you before every renewal, and if one slips through anyway, the 14-day window applies to it like any other charge.

EU right of withdrawal

If you're a consumer in the EU, you have a statutory 14-day right of withdrawal on top of anything written here. This policy is meant to match it in substance and beat it in friction: no forms, no justification, one email.

After 14 days

Write to us anyway. Unused credits and honest mistakes get sorted out case by case — we'd rather lose a sale than keep money you feel was taken unfairly.